Position Title: Senior Application Support Analyst / Application Support Lead

EXPERIENCE : 8+ YRS

SALARY : 27 Lakhs PA

Mandatory: WMS JDA Dispatcher exp for min 5 years is must have 

Department: WMS Application Support (Nuneaton)  Location: Vashi, Navi Mumbai

Overall Job Purpose: This role will be located offshore and predominantly be based at our Navi Mumbai office in India. It includes regular interaction with other geographically located teams (UK). This role is responsible for proactively and reactively supporting Unipart Logistics Systems as the senior member of the Logistics systems application support/development team offshore.

Key Responsibilities: ● Support of Multiple Logistics Systems. (Warehouse Management Systems, Repair workshop systems, Transport Management Systems)

● Triage of Incidents and manage through to resolution using IBM SCCD. ● Using application knowledge to resolve Incidents. ● Learning new systems and skills to best support the Business and operational teams. ● Proactive Monitoring and Alerting. • Driving the resolution of the incidents received to avoid any SLA breaches • Reporting on the daily, weekly and monthly incidents and service requests received and resolved. • To provide analysis on the incidents to understand the root causes and potential fixes to avoid repeat issues • The management of and addition to training documentation • Maintain the rota and leave for the offshore team to ensure cover is provided as required including for out of hours support 

Qualifications: • A degree in the field of computer science or similar. • ITIL Foundation or higher • A high level of skill in Excel/Google sheets Desirable

● Other professional IT qualifications/ Certifications would be an advantage.

Experience: Essential : ● 8-10 years working within an IT Application Support Team or strong background in other IT areas. ● Work experience with Warehouse Systems / Logistics Systems. (any) ● Knowledge of IBM SCCD or similar helpdesk/incident management tool. ● Knowledge of Oracle SQL to be able to query and investigate database issues.

● Knowledge of Linux Operating system and commands ● JDA Warehouse Management system (WMS) experience or similar warehouse management experience (SAP WM/eWM)

● Business knowledge of Logistics processes Desirable ● Knowledge of EC2 and RDS cloud watch in Amazon Web Services

Interested send cv by whatsapp  9820597057 ultimatehr27@gmail.com